Author Archives: Vivek Vijayan

About Vivek Vijayan

A Technology Product Manager - I derive satisfaction when my product intelligently makes life easier for users.

Countering product sentiments within your organisation

Abraham Lincoln once famously said “Public sentiment is everything”. It applies to products even if it is a notch or two less than that for politics. Product Managers are expected to manage ‘user sentiment’ or ‘customer sentiment’ for the product that they manage.  However, the mettle of the product manager gets tested when the ‘sentiment’ is within the organisation – more intensely if people higher than the product manager’s pay scale support the sentiment. Continue reading

3 Questions to Product Manager Suzie Prince

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With ProductMantra today is a Product Manager whose passion is minimalism. With her minimalist philosophy she creates products that are valuable, usable, feasible and desirable. Presenting to you Suzie Prince, who at present is the Head of Product at ThoughtWorks Studios. Typical to our interview series, we asked Suzie three questions.

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How can Product Managers identify tech debts

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Did you know how Amazon Web Services was born?

In early 2000s Amazon was growing quickly and hiring new software engineers, yet they were still finding, in spite of the additional people, they weren’t building applications any faster…The internal teams at Amazon required a set of common infrastructure services everyone could access without reinventing the wheel every time, and that’s precisely what Amazon set out to build — and that’s when they began to realise they might have something bigger.

This is an excerpt from TechCrunch. AWS was an extraordinary solution to a technical debt.

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Customer visits by Product Managers

Product Managers (of enterprise products) must visit customers. However, customer visits for Product Managers are important but not urgent. If you miss a customer meeting, you would not notice anything amiss in the short term, however if you keep missing customer meetings, you will find yourself grappling to catch-up in the long-term. That is the reason you must schedule customer meetings well in advance – block your calendar – so that there is no excuse for you to skip. Continue reading

How can Product Managers extract value from Data Scientists

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Product Managers are supposed to be metrics driven and are used to extracting and analysing data to understand how the product has been performing – for the customers/users and for the business. This is usually done as an operational exercise on a day to day basis or sometimes to figure out the cause of something unusual happening on the product. This is a typical usage of dash-boarding and business intelligence; perfectly fine if you do not (or cannot) collect data beyond a few key metrics. Continue reading