Category Archives: customer meeting

Banish long Sprint Planning meetings

In the Agile world, a Sprint Planning meeting would typically have the Business / Product Owner listing and explaining each story to be delivered and the team goes about doing their best to understand each story based on questions and discussions. The team then estimate the effort needed for each story and commit to whatever they think is feasible within the Sprint duration. For a 2 week Sprint, this typically takes around 3-4 hours.

In many cases, discussions on stories unearth scenarios that need further Analysis by the Product Owner before they can be ready for development. These stories cannot be picked up for development even if they are of highest priority since there are some unknowns about them. This means that the Sprint backlog could consist of stories that are not of highest priority. Also, this results in a long Planning meeting due to more discussions and more stories to discuss.

Is there a way to change this and ensure that the Sprint backlog is filled with stories of highest priority and value? Also, is it possible to have a shorter planning meeting?

Fortunately, the answer is Yes…

The key is to remove the discussions and visit all possible scenarios up front.

The answer is to have an Elaboration session for the next Sprint in the middle of the current Sprint. The Scrum Master gets the team and the Product Owner together for the Elaboration session. Here, the Product Owner presents the stories for development in the next Sprint and solicits questions and feedback. The team and Product owner discuss all possible scenarios and get a complete understanding. There is a huge possibility that some stories might not be ready for development. The Product Owner then has the time to action these before the actual Sprint planning meeting a week later.

This way, the team is fully aware of the stories coming up in the next Planning meeting, the Product owner has time to fine tune his high priority stories and many stories can be committed to and taken up for development without much discussion at the planning meeting. All this leads to a short planning meeting and a less stressed out team. The additional meeting that is added would provide value by unearthing issues up front thus providing enough time for resolution.

I strongly encourage management and teams to try this option out. Do let us know how this worked for you.

Solving the puzzle – “water proof umbrella”

In my previous post, “Case Study: The Waterproof Umbrella” I wrote about “Out of Context engineers”. Engineers who are working on product or on feature but are not sure about its usage or need. While the earlier post was focused more on challenges, this time it is more about what a product manager should do to help engineers gain contextual knowledge.

There are ways by which you as a product owner can make the out-of-context engineers have a better understanding about product.

Detail requirements along with context : Charity begins at home, so why not start with little extra effort to help engineers understand something more about the product needs. When you write requirement definition or user stories, do ensure to include sections like “feature purpose”, “problem definition”,  “Expectation (from feature on implementation)”. A typical ‘User Story’ with ‘uses cases’ is not good enough for many engineers to understand the context or need, it rather just focuses on solution space and has bare minimal focus on problem definition or customer voice. Including suggested section along with accurate data helps engineers to connect problem definition with use cases and in-turn helps in designing an effective and elegant solution.

Customer experience : It is highly recommended that engineers who mostly have cubicle working habits should be taken out to meet customers, partners and field staff. When you go out to meet customers for a presentation or for a follow-up meeting, take one of these champs along with you. Let them have customer exposure, understand the expectation from horse’s mouth and feel the context. What is being suggested here is not something new but is definitely something which is not practiced so popularly; successful product companies like Intuit does practice this which is termed as “Follow Me Home”. You will also find a reference of this in “Lean Start-up” by Eric Ries. What this does is that it brings in a lot of contextual information to engineers, helps them understand that the customer focus is more on solving a problem and not necessary developing a feature as mostly perceived by engineers.

On many occasions, there are business or legal constraints due to which it is not possible to take an engineer along with you. For such scenarios, ensure that you share experience from customer meeting with the team and help team come to same level of understanding as you are.

Market updates : Send out updates in form of write-ups, ppts or even as a small talk once in a while to engineering team on what’s happening in market place, what is competition doing, newer announcements by government or by compliance agencies which could probably impact a feature or aspect of your product design. You chose the frequency, but ensure do not over-do or be so rare that engineers lose interest in such updates. This is an attempt to keep engineers connected with market place and also help them understand the business aspects of the product. They will sooner or later appreciate such information and also its implication on feature design or product road-map.

It is always advisable to have someone in the team who can challenge your understanding, only to help develop a better product and a better professional out of you. I take this as part of product manager’s responsibility to keep his team connected with the market and in turn with customer. Spend some extra time to detail out things that you might not have been doing, spend some time educating your team to ramp-up their understanding about business and problem you are trying to solve.

@mathurabhay